Order Processing
All orders placed through our website are processed within 2-3 working days, excluding weekends and (bank) holidays. Once your order has been processed, it will be shipped according to the shipping method selected at checkout. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Costs
Shipping costs are calculated at checkout based on your location, order size, and selected shipping method.
Shipping Location
We currently ship to the United Kingdom only.
Lost or Delayed Shipment
We are not responsible for delays caused by shipping carriers. If your order appears lost or significantly delayed, please contact us at so we can assist with a claim or resolution.
Returns and Eligibility
We accept returns for eligible items purchased through our website within 14 days of delivery.
To be eligible for a return:
Item must be unused and in original condition
Item must be in original packaging
Proof of purchase is required
Non-refundable items include:
Gift cards
Digital products or downloadable content
Final sale or clearance items
Personalized or custom-made items
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refunds are issued to the original payment method
Processing typically takes 2-5 working days
Original shipping charges are non-refundable, unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos and order details. We will arrange a replacement or refund at no additional cost.
Late or Missing Refunds
Check your bank or credit card account
Contact your payment provider
If the issue persists, contact us
For questions regarding shipping, returns, or refunds, please contact:
